Telecom and IT
Turning to their reasons for adopting automation technologies, Telco and IT leaders view increasing agility and scalability as their leading drivers. Greater workforce productivity and improved customer support rank second and third, respectively.
A transformation partner dedicated to Telecom and IT Professionals
Leaniar’s transformation solutions help Telecom and IT organizations face some of their toughest challenges:
– Disruptive competition from OTTs leading to price and service erosion, impacting both revenues and margins.
– Substantial network investments coupled with lack of organizational agility puts the operator’s ROI under pressure.
– Changing customer expectations drives the focus on improving overall customer experience, but not limited to organizational agility, network quality and reach
– Changing regulatory norms may prove costly to the industry. Regulators have shifted their focus on data privacy & protection.
With tailor-made solutions, we allow you to drive organizational wide automation and increase throughput. Our services strengthen your internal capacities while supporting your digital transformation.
From technological decisions to purchase and deployment, we are by your side throughout your project cycle. With you, we analyze your environment, find the best solutions, offer a review of purchasing vehicles and preferred solutions, and lead the project until its deployment. From start to finish, we remain a partner of trust and excellence
What we offer to the Telecom and IT Sectors
Improve customer experience by reducing processing time, wait time and by increasing customer interaction time through customer service process automation.
– PoS Closing
– Contract Subscriptions
– Campaign Management
Improve profitability by streamlining critical business functions such as Field services and Network Ops
– Network Deployment Report
– Intervention Reporting
– Stock/Store Reconciliation
Streamline IT processes and increase compliance
– Incident Response Management
– Database Admin and Management
– Perform Monitoring and Control Activities (e.g. Passwords resets, updating security and roles, etc.)
Drive a high-performance culture through hyperautomation across the enterprise end to end processes. Workflows including Bots and Humans in the loop
– Procure to Pay
– Record to Report
TALK WITH ONE OF OUR TRANSFORMATION EXPERTS
What is Hyperautomation?
Gartner calls it “Hyperautomation”. Forrester calls it “Digital Process Automation”. IDC calls it “Intelligent Process Automation”. Hyperautomation brings together several components of process automation, integrating tools and technologies that amplify the ability to automate work.
Hyperautomation unlocks maximum potential for an automated enterprise. It starts with robotic process automation (RPA) at its core, and expands automation capability with artificial intelligence (AI), process mining, analytics, and other advanced tools.
At Leaniar, Our idea is to automate more and more knowledge work, and engage everyone in an organization to be part of the transformation.
Leniar Hyperautomation combines these wide array of technologies to:
- Enable the modern workforce
- Transform through Business and IT Alignment
- Leverage AI to enable end-to-end automation
- Provide important insight into ROI from automation
Automation is highly dependent on the organization’s existing IT architecture and business practices to be successful. At Leaniar, we leverage robotic process automation to connect legacy and modern systems or hyperautomation to connect a combination of multiple machine learning, packaged software and automation tools to deliver work.
At Leaniar, we focus on the fusion between Machine Learning (ML) and Robotic Process Automation (RPA) has been both a challenge and turning point for the digital transformation: while RPA can streamline rules-based business processes, ML algorithms have an extraordinary capacity to automate decision making based on intuition. By integrating custom-built Machine & Deep Learning models with the RPA platform, businesses get the best of both worlds.
What is Robotic Process Automation?
Robotic Process Automation is the technology that allows anyone today to configure computer software, or a “robot” to emulate and integrate the actions of a human interacting within digital systems to execute a business process. RPA robots utilize the user interface to capture data and manipulate applications just like humans do. They interpret, trigger responses and communicate with other systems in order to perform on a vast variety of repetitive tasks. Only substantially better: an RPA software robot never sleeps and makes zero mistakes.
How is Leaniar RPA different from other enterprise automation tools?
In contrast to other, traditional IT solutions, Leaniar RPA allows organizations to automate at a fraction of the cost and time previously encountered. Leaniar RPA is also non-intrusive in nature and leverages the existing infrastructure without causing disruption to underlying systems, which would be difficult and costly to replace. With Leaniar RPA, cost efficiency and compliance are no longer an operating cost but a byproduct of the automation.
- Fast benefit realization
- Minimal upfront investment
- No disruption to underlying systems
- Led by the business, with support from IT
- Highly scalable, adapts to changing business environment
With the rise of globalization, enterprises worldwide face the challenge of truly understanding what is going on in their business processes. The physical distance, unfamiliarity with local culture, and similar factors can become an issue.
As a growing business adjusts operations, technology takes the lead. It's important to be in control of the operations not only across departments but also geographic regions. Especially when you want the company to perform like a 'well-oiled machine.'
But how do you maintain operational efficiency? How do you ensure that departments follow the structures you've created? Is the leadership process aware?
If you're aiming for world-class performance, you may want to consider the leading business process management techniques (BPM). What about process mining?
Leaniar Process mining is an important part of BPM
Leaniar BPM is a must-have set of techniques for top management to better organize and automate operational processes. Process management enables business owners to turn processes into visual flows and flows into automatons. This is also the way you’d keep operations aligned with goals and strategies, track performance, and make sure to detect the gaps or process bottlenecks to fix.
Leaniar Process mining is a cutting-edge part of BPM and focuses on gathering enterprise data (referred to as event logs) from corporate IT systems for further analysis. Based on event logs, process mining software extracts existing data about what happened in a process and when. Then, the software algorithms translate the data into comprehensive language and turn logs into a visual workflow. This is what you can analyze! Looking at the actual end-to-end process you can spot any deviation or bottleneck.
The value of process mining is its ability to see through the noise. To put it another way, imagine your company as a human body. Like the human body, a company is a complex system of elements that need to function together to remain 'healthy.'
Leaniar Process mining is like an x-ray for your organization. You can use it to detect and diagnose any irregularities in your processes. It allows you not only to see where the problem is but also to understand its cause. You can even track how the problem influences other 'organs' and how to prevent its recurrence.
This puts you, the employee, in the driver seat of automation initiatives.
- Process Identification
- Submit your own ideas/requests for automation through this collaborative process identification tool.
- Pipeline Management
- Your company’s automation plans, their status, expected benefits, and other important details are displayed in one single place. Check them out and express your opinion by upvoting the ideas/requests.
- Process & Documentation Bank
- A central repository containing all the key documents related to a process selected as a candidate for automation.
- Integration with Task Capture
- Automation Hub is integrated with UiPath Task Capture, a process discovery tool that helps you get detailed insights about automation candidates directly from your employees.
- Create, store, and search reusable components across your organization through the organization's private repository.
- Gamified RPA Change Management
- The support system created to motivate and craft longer-term engagement for both you and the company. It focuses on the growth and achievements in the Gamified RPA implementation field by using points, reward badges, and ranks.
Advanced analytics to measure and demonstrate the ROI of automation and its impact based on business outcomes that matter to your company.
Business Process Re-Engineering (BPR)
Lean is the process of organizational transformation with the goal of process efficiency. The lean transformation journey at Leaniar will help organizations to identify, eliminate or optimize wasteful activities. Our goal is to enable business process teams to find ways to deliver more value to customers faster and to practice continuous process improvement as part of daily work.
Key elements of Lean Transformation Framework:
⦁ Situational Approach - What is the Purpose of the Change?
⦁ Process Improvement – How are we improving the work?
⦁ Capability Development – How are we building capability?
⦁ Management System – What leadership behavior and management systems are required?
⦁ Basic Thinking, Mindset, Assumptions – What basic mindset and cultural change required?
Six Sigma Process Improvement
Process improvement journey contains analytics at its core and Six Sigma is a measurement-based strategy for organizational transformation. Leaniar Six Sigma certified team will focus on a set of practices designed to identify, analyze and remedy causes of defect within a process or product. Our Lean Six Sigma initiative will leverage the best of both approaches to solve problems of a company by identifying the issues, thinking of an efficient way of solving them and increasing quality of service by reducing variability.
Philosophy: The philosophical perspective of Six Sigma views all work as processes that can be defined, measured, analyzed, improved, and controlled. Processes require inputs (x) and produce outputs (y). If you control the inputs, you will control the outputs. This is generally expressed as y = f(x).
Target Operating Model
A Target Operating Model (TOM) is the desired state of operations, which enables the application of a corporate strategy or vision to a business or operation. At leaniar, we believe that TOM is the bridge between design and execution. Our TOM design will create a blueprint showing how to deliver strategy and how people, processes and technology hang together to support the intended customer journeys.
The Operating Model is HOW a business functions, including WHAT capabilities – the processes, data, people and systems it has to keep itself running – which need to be applied at the right time (WHEN) and in the right place, in different locations (WHERE). TOM is a high-level representation of how a company can be best organized to more efficiently & effectively deliver and execute on the organization’s strategy. It provides a common understanding of the organization by allowing people to visualize the organization from a variety of perspectives across the value chain.
The procedure is divided into six categories:
- Optimization: Size, shape, structure and performance of the company can be optimized by the TOM
- Preparation for transformation: Identification of gaps between the current and target state of the company and the determination of dependencies and impact of the change
- Consolidation: Different business areas or divisions should be brought together. This ensures the alignment of key components (people, culture, technology, processes, etc.)
- Strategic planner: The operational implementation of the new business strategy requires clear communication of the principles and objectives
- Consensus building: The TOM should include a concrete set of structural views
- Cost reduction: Identification of cost reduction potential and company-related inefficiencies